Toys"R"Us China delivers only within Mainland China(Hong Kong, Macau and Taiwan excluded).
We do not currently offer click and collect at this time.
Toys”R”Us China uses a combination of road and air couriers to ensure your delivery is fast and affordable.
Shipping Fee is calculated based on the order amount (Net). Free Standard Delivery for order amount (Net) over ¥299.
Order amount (Nett, RMB¥)
Delivery Charge (RMB¥)
299 or above
Shipping costs start from ¥9.9.
Shipping fees are shown in your cart once you have logged into your Toys"R"Us China account. If you have previously registered with Toys"R"Us China you can log in at anytime. First time shoppers will need to create an account with Toys"R"Us China first and provide your delivery address.
The majority of orders are dispatched from our warehouses within 72 hours.
We will always do our best to deliver within the estimated timeframes but these they are not guaranteed. During Sale Events and Chinese New Year additional delays may be experienced.
Toys”R”Us China is unable to deliver PO Boxes, Parcel Lockers or Post Offices.
If you live in a remote area of China and delivery is limited to your home address, our carriers will deliver your goods to the local depot or delivery location. If this is the case our Customer Service team will contact you in regards to collecting your goods from the nominated collection point. If you are concerned about this and not sure if you fall in one of these locations, contact our Customer Service team who will further assist you in understanding any restrictions that may be in place regarding delivery to your area.
All orders must be signed for unless you have given specific Authority to Leave instructions. Please ensure there is someone available at the delivery address to sign for the delivery.
If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery. You will not be charged for the second delivery but additional charges may apply for subsequent delivery attempts.