Return Policy

• Goods can be refunded within 7 days from date of purchase.
• All refunds must be accompanied by the original receipt or gift receipt, packaging, apparel label tags and all part intact and unopened.
• All approved refunds will be returned via the same mode of payment as specified on the original receipt. Gift certificates, coupons and eGift cards or third party merchants' vouchers are not refundable for cash or kind or to any other vouchers.
• All unsealed CD, MD, VHS, VCD, DVD, MP3 Player, video game hardware & software, trading card games, consumables and children's underwear & socks sold are non-refundable.
• Delivery charges are non-refundable.
• All refunds can be done at any Toys”R”Us stores.
• Toys”R”Us & Babies”R”Us reserve the right to refuse any refund if the requirements are not met. In case of dispute, Toys”R”Us & Babies”R”Us will have the right to make the final decision.

For inquiries, please contact our customer service Hotline at 400-886-8828 during the weekdays or e-mail: help@toysrus.com.cn